Terms and Conditions and Returns Policy
Terms and Conditions and Returns Policy
Fit and Access/Ordering
We supply approximate measurements for all our ranges. Please check the dimensions of internal and external access points at the delivery address to ensure the furniture you have ordered will fit in to the proposed location. If at delivery the furniture access is not possible or the furniture does not fit, then a delivery charge will apply to all order values.
We accept most major credit and debit cards, a personal cheque, a building society cheque or a banker’s draft. If you elect to pay by credit or debit card then you must inform us of your card details prior to delivery as payment in full will be required on the day of delivery and authorisation will be checked prior to delivery. If you choose to pay by personal cheque, building society cheque or banker’s draft we will require full payment at least 5 working days in advance of your delivery date.
Quality Assurance and Guarantee
2furnish make every endeavour to match all the fabric and cane finishes to that printed, however a slight variation may occur during the printing process. The base materials in our range are of the best quality, but because they are of a natural origin they can on occasion have variations in tone and unique characteristics that make each piece individual.
2furnish reserve the right to change fabric, cane and cushion designs. All furniture dimensions are approximate and can be changed at our discretion.
We recommend foot protectors are used to avoid damage to floors. All our cushions and fabricsmeet British Fire Safety Standards and all table tops are toughened glass to British Safety Standards. All frames and cushions are guaranteed against defects for 12 months.
This does not affect your statutory rights.
All deliveries are usually made within 4 – 6 weeks. Most of our deliveries will be made by a national carrier company in partnership with us. We will contact you approximately 7 – 10 days before your proposed delivery date to arrange a mutually convenient delivery day. All goods must be signed for on delivery. If you elect for goods to be delivered without obtaining a signature then we cannot accept damages or further responsibility for goods.
You have the right to cancel your order at any time by contacting our Customer Service Department.
Defective Products – exchanges and refunds
In the unlikely event of any damaged goods being delivered you must record on delivery note and then notify our Customer Service Department on the same day or the next available working day during the hours stated below, to arrange an exchange or full return. Exchanges and collections will be made mostly by our third party national carrier company. We will contact you approximately 7 – 10 days before your proposed exchange/collection date to arrange a mutually convenient day. We will not exchange faulty goods reported out of the stated period. Refunds will be paid once the furniture is returned and checked. This does not affect your statutory rights.
7 Day Trial and Refunds
Non-damaged furniture may be returned by notifying us by phone within 7 days of receiving your order, or next available working day. We will contact you with a proposed collection date approximately 7 – 10 days in advance to arrange a mutually convenient day. Goods will be returned to our Head Office and provided that all goods are in the same perfect condition as when they were received we will refund the goods value less delivery/collection charges as appropriate. If no-one is available at the collection address on the pre-agreed collection day we will charge a non-refundable collection charge, plus any applicable surcharges, for each attempted collection. Upgrade and downgrade orders conditions apply. Orders of the same or higher value we will exchange free of charge. Orders of a lesser value will be charged at the appropriate delivery charge.
Customer Service Lines
Our customer service lines are open Monday to Friday between 9am and 5.30pm.