Fit and Access/Ordering
We supply approximate measurements for all our furniture ranges. Please check the dimensions of internal and external access points at the delivery address to ensure the furniture you have ordered will fit in to the proposed location. If at delivery the furniture access is not possible or the furniture does not fit, then a delivery charge will apply to all order values. We request you advise us of any access issues in advance of your delivery.
A 10% deposit is required when order is placed to secure your order. For payment we accept internet banking (bank transfers), most major credit and debit cards, a personal cheque, a building society cheque or a banker’s draft. Bank transfers must be made 7 working days prior to delivery. Credit cards incur a surcharge; if you elect to pay by card authorisation will be made prior to delivery and the balance payment will be taken 7 working days in advance of delivery. If you choose to pay by personal cheque, building society cheque or banker’s draft this must be sent in time for funds to clear 7 working days prior to delivery. All furniture remains the property of 2furnish home until paid for in full. Please note, for smaller items or items with a quicker delivery timescale payment will be requested in full with order.
Quality Assurance and Guarantee
2furnish home make every endeavour to show all the fabric and cane finishes as accurately as possible however, slight variation may occur during the printing process or online in the reproduction of photographs. The base materials in our furniture range are of the best quality, but because they are of a natural origin they can on occasion have variations in tone and unique characteristics that make each piece individual. This also applies to some fabrics and rugs with natural fibre content and also accessories that are handcrafted. 2furnish home reserve the right to change fabric, cane, cushion designs and accessory designs. All dimensions are approximate and can be changed at our discretion. For furniture, we recommend foot protectors are used to avoid damage to floors. All our cushions and fabrics meet British Fire Safety Standards and all table tops are toughened glass to British Safety Standards. We recommend the use of blinds to reduce the effects of strong sunlight. All frames and cushions are guaranteed against manufacturers defects for 24 months. This does not affect your statutory rights.
All deliveries are usually made within 2 – 6 weeks. You will be contacted approximately 3 – 8 days before your proposed delivery date to arrange a mutually convenient delivery day. All goods must be checked and signed for on delivery. If you elect for goods to be delivered without providing a signature then we cannot accept damages or further responsibility for goods. The majority of our deliveries are made by our partnered home delivery specialists. Our standard delivery charge is £48. Smaller items will be quoted separately.
You have the right to cancel your order at any time by contacting our Customer Service Department.
In the unlikely event of any damaged goods being delivered you must notify our Customer Service Department on the same day or the next available working day during the hours stated below, to arrange an exchange or collection. We will contact you approximately 7 – 10 days before your proposed exchange/collection date to arrange a mutually convenient day. We will not exchange or collect faulty goods reported out of the stated period. This does not affect your statutory rights.
7 Day Trial & Refunds
Non-damaged goods may be returned by notifying us by phone within 7 days of receiving your order. We will contact you with a proposed collection date approximately 7 – 10 days in advance to arrange a mutually convenient day. Goods will be returned to our Head Office and provided that all goods are in the same perfect condition as when they were received we will refund the goods value less delivery/collection charges as appropriate. If no-one is available at the collection address on the pre-agreed collection day we will charge a non-refundable collection charge, plus any applicable surcharges, for each attempted collection. Upgrade and downgrade order conditions apply. Orders of the same or higher value we will exchange free of charge. Orders of a lesser value will be charged at the appropriate delivery charge.
Customer Service Lines
Our customer service lines are open Monday to Friday between 9am and 5pm. All correspondence should be addressed to: 2furnish home, The Old Smithy, Chester Road, Tattenhall CH3 9AH. Telephone 0330 100 1222 or email email@example.com
E&OE. All correspondence should be addressed to: 2furnish home, The Old Smithy, Chester Road, Tattenhall CH3 9AH. 2furnish home is a trading division of Daro (Trading) Ltd. Registered office: Heathfield Way, Kings Heath, Northampton NN5 7QP. Registered no. 06478731